Privacy Policy

Perkplus respects the privacy of customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in Australia in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to information gathered through our website, bookings, communications, and on-site visits. By engaging with Perkplus, you acknowledge that you have read this statement and understand the ways your information may be handled as described below.

Information we may collect includes identity details such as your name, contact information including phone number, email address, and billing or service location, as well as vehicle details relevant to the requested work. We may also note preferences you share about timing, surface sensitivities, or aftercare requests. When you interact with our website, analytics tools may record device identifiers, browser type, approximate location, and pages viewed. These analytics help us understand interest in our detailing services, improve site performance, and plan content that is more helpful for visitors.

Perkplus uses personal information to provide estimates, schedule and deliver detailing services, process payments, communicate about appointments, and share aftercare guidance. We may send updates related to seasonal care or service availability where you have shown interest. You can opt out of marketing communications at any time using instructions included in those messages. We may disclose information to trusted service providers that support functions such as booking tools, secure payment processing, IT hosting, and analytics. These providers are engaged on terms that require appropriate safeguards for personal information.

We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorized access, modification, or disclosure. Measures include access controls, encryption where appropriate, staff training, and retention practices aligned with operational and legal requirements. When information is *** longer required for a lawful purpose, we will take reasonable steps to de-identify or securely delete it, subject to records that must be kept under Australian law or for dispute resolution.

Our website may contain links to internal pages such as About, Legal, Privacy, and the Contacts page, which are part of the Perkplus experience. We do not publish third-party advertising links in our navigation. When you access social media profiles through icons in the footer, your interactions there are governed by the policies of those platforms. Please review their statements to understand how they handle data and cookies. Within Perkplus, cookies and similar technologies may be used to remember preferences, maintain session state, and analyze aggregated site activity.

Access and correction rights are available under the Privacy Act. If you would like to access the personal information we hold about you, or request a correction where details are inaccurate, incomplete, or out of date, please contact us using the details below. We will respond within a reasonable time and may request verification information to confirm your identity. If we decline a request in circumstances permitted by law, we will provide a written explanation and outline options available to you.

If you have a question or concern about how Perkplus handles personal information, you can reach our privacy contact using the information on the Contacts page or the footer below. We will review concerns carefully and aim to provide a timely response. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance on lodging a privacy complaint.

Perkplus may update this Privacy Policy periodically to reflect operational changes, legal developments, or improved explanations. The latest version will be published on this page with a revised date. Your continued engagement with our services after an update indicates that you have reviewed the current statement. We encourage visitors to check this page from time to time to stay informed about our practices.